PLEASE REFER TO COVID-19 CANCELLATION POLICY AND COVID-19 VACCINATION POLICY BELOW
All rates are GST (15%) inclusive and are in New Zealand dollars ($NZD)
Check-In Time Check-in times is from 2pm on the day of arrival. Guests must be checked in by 8pm. Check-out time is 10am on the day of departure. Late check-outs may be possible with prior arrangement.
Payment Policy Credit card details are required to secure your booking. Your credit card will be charged a deposit of one night's stay within 24 hours of your booking confirmation. If your booking is made for five nights or more then a deposit of two nights stay will be charged. Over peak periods including Christmas/New Years, Auckland Anniversary and Easter a deposit of up to five nights stay maybe required. If the credit card cannot be charged for any reason then we reserve the right to cancel the booking. The balance of payment for all accommodation must be made in full on the day of arrival.
If you fail to arrive, leave early or cancel 48 hours or less before your arrival date, then you will be charged in full for your booking.
Cancellation Policy If your plans change for some reason we do understand. We ask that you let us know as soon as possible. For Christmas/New Year booking dates (between Thursday 23rd December 2021 and Thursday 6th January 2022): If you cancel at least 21 days prior to your arrival date we will refund your deposit less a $20 administration fee. Your deposit is not refundable if your cancellation is made within 21 days of your arrival date. If you fail to arrive or cancel 7 days or less before your arrival date then you will be charged in full for your booking.
For all other booking dates: If you cancel at least 7 days prior to your arrival date we will refund your deposit less a $20 administration fee. Your deposit is not refundable if your cancellation is made within 7 days of your arrival date. If you fail to arrive or cancel 48 hours or less before your arrival date then you will be charged in full for your booking.
No refunds will be given to guests checking out of the park early including weather disruptions. Amendments can only be accepted for bookings made directly with us or via our own website and at the discretion of management. Amendments received within 48 hours of the arrival date or which result in a reduction in the total booking value may be treated as cancellations. Bookings are not transferable unless you have our written agreement. Our cancellation terms are not negotiable and we recommend guests have travel insurance. We reserve the right to refuse or cancel any booking made directly with us or via a third party. We are not obliged to justify any refusal or cancellation but will refund any deposit paid. If due to circumstances beyond our control the cabin or site becomes unavailable or unfit for use we will notify you as soon as possible and a refund of your deposit will be made in full.
COVID-19 Cancellation Policy
Alert Level Guarantee If you have booked directly with us and you cannot travel to us due to COVID-19 Alert Levels 3 or 4 you will be offered the opportunity to either use your deposit paid to rebook for a future date or receive a full refund. The above cancellation policy does not apply to Alert Levels 1 & 2. If due to Alert Level restrictions we are unable to operate then we will refund deposits and all payments made for bookings that exist over the dates that the park is unable to operate.
Covid-19 Vaccination Policy Proof of full COVID-19 vaccination (My Vaccine Pass) is required prior to stay for all guests 12 years+ for bookings from 13th December 2021 until further notice. If you are unable to get a vaccination for medical reasons, proof of your Government approved exemption will be required. This decision has been made following a full risk assessment of COVID-19 at Whangapoua Holiday Park. This decision has been made to protect the health and safety of our guests, visitors and our team members. The reservation holder is responsible for ensuring all guests 12 years+ in their booking provide the required COVID-19 vaccination proof (My Vaccine Pass). Guests may also be asked to show proof of identity (photo ID) upon arrival.
Child Policy Children are classified as 3-14 years. Infants and toddlers under 3 years are free. All persons under 18 years of age must be accompanied by a parent or guardian. Children to be controlled and supervised by parents at all times. All persons under 18 years of age must be accompanied by a parent or guardian.
Pet Policy Due to our proximity to a Kiwi Habitat Conservation Zone we are unable to accept pets.
Conduct We ask all guests to behave in a considerate manner and to respect other guests. We ask that all guests restrict their noise level after 10pm and before 7am. No music or radios after 10pm and no loud music at any time. There is some discretion on New Year’s Eve. Alcohol may only be consumed on your site and excessive drinking and parties are not permitted. Drugs are strictly forbidden. A behaviour bond may be charged for groups at Management’s discretion. We reserve the right to refuse entry and/or request termination of booking without refund regarding disorderly conduct and/or who has, at any time, been in breach of Whangapoua Holiday Park's Terms & Conditions of Stay.
Caravans Including campervans must have an electrical warrant of fitness and comply with LPG Standard (NZS5428:1996). All campervans and caravans must have their own wastewater container. Chemical toilets cannot be emptied on site.
Damage Cost of damage to property or accommodation will be recovered from the guest\s.
No Fires All fires are strictly prohibited including candles and charcoal BBQs.
Smoking & Vaping Smoking and vaping is not permitted within any building.
Tents Electricity can only be connected through an approved isolating transformer or RCD Safety Switch. Tents must be a minimum of 1.5 metres within each camp site boundary. We ask for your co-operation so that your stay and the stay of other guests can be enjoyable.
Breach of any of these conditions, Health & Safety or Fire Regulations may result in you being required to leave the park immediately without refund.