Payment Policy Credit card details are required to secure your booking. Your credit card will be charged a deposit of one nights stay within 24 hours of your booking confirmation. If the credit card cannot be charged for any reason then we reserve the right to cancel the booking. The balance of payment for all accommodation must be made in full on the day of arrival (if not already done so). If you fail to arrive, leave early or cancel 48 hours or less before your arrival date, then you will be charged in full for your booking. Cancellation Policy If your plans change for some reason we do understand, and we ask that you let us know as soon as possible. If you cancel at least 7 days prior to your arrival date we will refund your deposit less a $20 administration fee. Your deposit is not refundable if your cancellation is made within 7 days of your arrival date. If you fail to arrive or cancel 48 hours or less before your arrival date then you will be charged in full for your booking. No refunds will be made for early departures. Amendments can only be accepted for bookings made directly with us or via our own website and at the discretion of management. Amendments received within 48 hours of the arrival date or which result in a reduction in the total booking value may be treated as cancellations. Bookings are not transferable unless you have our written agreement.
Our cancellation terms are not negotiable and we recommend guests have travel insurance. We reserve the right to refuse or cancel any reservation or booking made directly with us or via a third party. We are not obliged to justify any refusal or cancellation but will refund any deposit paid. Please note that third party websites may have different terms and conditions and all cancellation requests must be made directly with the agent you booked with. For best rates and terms we always recommend you book directly with us. If, due to circumstances beyond our control, the cabin or site becomes unavailable or unfit for use, we will notify you as soon as possible and a refund of your deposit will be made in full.
Child Policy Children are classified as 3-14 years. Infants and toddlers under 3 years are free. All persons under 18 years of age must be accompanied by a parent or guardian.
Conditions of Stay
Conduct Guests must be behave in a considerate manner and respect other guests. No noise between 10pm and 7am and no loud music at any time. Some discretion is allowed on New Years Eve. Alcohol may only be consumed on your site and excessive drinking and parties are forbidden. Drugs are strictly forbidden. Payment of a $50 per person good behaviour bond may be required. Consideration must be shown at all times to other guests.
Caravans Including campervans must have an electrical warrant of fitness and comply with LPG Standard (NZS5428:1996). All campervans and caravans must have their own wastewater container. Chemical toilets cannot be emptied on site.
Children Children to be controlled and supervised by parents at all times. All persons under 18 years of age must be accompanied by a parent or guardian.
Damage Cost of damage to property or accommodation will be recovered from the guest\s.
No Fires All fires are strictly prohibited including candles and charcoal BBQs.
Parking One vehicle to be parked on each camp site only. Parking is not allowed on driveways. Boat parking is to be used where provided.
Pets Due to our proximity to a Kiwi conservation zone we are unable to accept pets.
Rubbish To be recycled or wrapped and placed in receptacles provided.
Smoking Smoking is not permitted within any building.
Speed Vehicle speed in park is limited to 10km per hour.
Tents Electricity can only be connected through an approved isolating transformer or RCD Safety Switch. Tents must be a minimum of 1.5 metres within each camp site boundary. Visitors Your visitors are your responsibility and must depart by 10pm. Any charge for visitors, if not paid, will be your responsibility.
We ask for your co-operation so that your stay and the stay of other guests can be enjoyable.
Breach of any of these conditions, Health & Safety or Fire Regulations may result in you being required to leave the park immediately without refund.